Frequently asked questions

Before the game starts, yes. On your tracking page, open Upcoming plays: the pencil changes the odds, units or note, and the trash icon deletes the bet. Then track the right bet from the Odds page.

Once the game starts, your tracked bet stands. Your record counts what you tracked, at the price we quoted when you tracked it. That is what makes it a real record, and the same rule holds for everyone.

In rare cases, where a bet was clearly entered by mistake, we may remove it. To ask, contact us before the game ends. We don't look at requests made after the result is known, and we can't promise a yes. If we remove a bet, it comes off your record entirely; it is never regraded as a different bet.

You can always add a note to a bet ("meant to take the Under") and it shows on your page.

Tell us which bet (the game, the pick and the date) and we will check it. If the grade, the score or the line we used is wrong, we correct it. That is our error, not yours.

Your page is private until you make it public, on the page's edit screen. A public page can be shared with its link, and can appear on the leaderboard once it has enough graded bets.

Go to Account, open Subscriptions and choose Cancel. You keep access until the end of the period you paid for.

Alerts are off until you turn them on. Go to Account, open Alerts and pick what you want, by push on this device or by email.